Orders
How an order moves from new to delivered.
Every order goes through the same statuses. The order page only offers the moves that make sense from where the order is, so an order can never skip a step or come back from a final state.
| Status | Means | Can move to |
|---|---|---|
| New | Just placed, nobody has called the customer yet | Confirmed, Unreachable, Cancelled |
| Unreachable | The customer didn’t answer; try again | Confirmed, Unreachable, Cancelled |
| Confirmed | The customer confirmed on the phone | Shipped, Cancelled |
| Shipped | Handed to the courier | Delivered, Returned |
| Delivered | The courier delivered it and collected the cash | Returned (a late return still happens) |
| Returned | Refused or sent back | — |
| Cancelled | Stopped before shipping | — |
The call queue
Section titled “The call queue”New and Unreachable orders are the ones waiting on a phone call. The Call Center in the admin puts them in a queue: an agent starts the next order, calls, and marks it Confirmed, Unreachable or Cancelled. Keyboard shortcuts keep it quick.
Only Delivered is money
Section titled “Only Delivered is money”A confirmed order is a promise; a delivered one is cash. That is why Sworen keeps booked and realised revenue apart.