Get help
Where to look first, and how to reach us when something doesn't work.
Check these first
Section titled “Check these first”- The storefront is locked or shows “temporarily unavailable”: see Troubleshooting. The admin always stays reachable.
- Something isn’t installed right: run
php bin/obelisk doctoron the server. It checks the configuration, the database, migrations and the liqx extension, and says what to fix. - Your license: run
php bin/obelisk license:status, or open your customer account. - A theme section renders blank: in development (
APP_ENV=dev), Sworen shows the error, the file and the line over the page.
Contact us
Section titled “Contact us”Email hello@sworen.com. To get an answer faster, include:
- your store’s domain;
- what you did, what you expected, and what happened instead;
- the output of
php bin/obelisk doctorandphp bin/obelisk license:status.
Never send passwords (server, database or admin): we never need them.